The first result showed: “YouTube to MP3 Converter - CNET Download” – 4 stars, 10,000+ downloads. She clicked.
She installed it in seconds. Within a minute, she converted her first YouTube link to a 128kbps MP3. Success.
The download button was bright green. She ignored the fine print: “Offers bundled with optional ad-supported software.”
Frustrated, she called her friend Leo, who worked in IT.