Then came the "Great Muffin Crisis."
He implemented ITIL 4. He set up a simple (a tablet for complaints). He created a change control process (no new recipe without a Monday taste test). He measured customer satisfaction instead of just muffins sold. itil 4 foundation summary
"Close," Lena laughed. "It’s a framework for managing services. Think of your bakery not as just a place that makes bread , but as a value delivery machine ." Then came the "Great Muffin Crisis
Marco was the proud owner of "Daily Bread," a bustling little bakery. For years, things ran on instinct. When muffins sold out, he baked more. When the oven broke, he called a repair guy. When customers complained about long lines, he shrugged. itil 4 foundation summary