“Exactly,” Maya said. “No more cowboy coding.”
Helen frowned. “We provide on-time flower delivery.” itil 101 understanding the basics
Helen finally looked up. “A playbook? For IT? We’re florists, not the Patriots.” “Exactly,” Maya said
Now, CEO Helen was pacing in the conference room. “Maya,” Helen said, not looking up from her tablet, “explain to me why we can’t just fix things?” not the Patriots.” Now
“No,” Maya said gently. “We provide happy customers . The app, the dispatch system, the website—those are just tools. ITIL forces us to see the whole picture. Who are our users? What do they need? What are we willing to spend to keep them smiling?”