With the new recovery password, John was able to unlock the hard drive. Sarah was relieved to have access to her project files again. She was grateful to John for his help and made sure to store her recovery passwords more securely.
The hint page asked a series of security questions that Sarah had set up when she initially configured the HDD password tool. After answering the questions correctly, the tool generated a new recovery password.
The tool detected the locked hard drive and prompted John to enter the current password or the recovery password. Unfortunately, Sarah didn't have either of those. John then used the tool's "Forgot Password" feature, which led them to a password hint page.