Wait. AppleCare.
Then came the critical question: "Was this the only incident? Or did the phone also fall in water or get bent?"
She booked a same-day appointment at the Apple Store downtown. does applecare cover cracked screen
He replaced the screen in 90 minutes. When he handed the phone back, it looked brand new. The True Tone, the Face ID, the water resistance seal—all restored. He even gave her a free screen protector.
The morning started like any other for Sarah. Her coffee was brewing, her cat, Mochi, was weaving between her ankles, and she was scrolling through emails on her iPhone 14 Pro. She had a big presentation in two hours. Then, it happened. Or did the phone also fall in water or get bent
She picked it up. A spiderweb of cracks radiated from the top left corner. A small shard of glass flaked off onto her finger. Her heart sank. The presentation deck, the client notes, the visual aids—all behind that shattered window.
Yes, AppleCare+ covers a cracked screen. But here’s the precise breakdown of how it works, told through Sarah’s next steps. The True Tone, the Face ID, the water
Alex also checked her AppleCare+ status. She had used zero of her two "accidental damage incidents" per year. AppleCare+ allows two claims every 12 months. If she breaks her screen again next month, she pays another $29. But if she breaks it a third time in the same year, she would pay the full $379.